Ticket Management: The Multi-Platform Challenge

Modern development teams work with multiple ticket management systems—Azure DevOps for enterprise projects, GitHub for open source, Jira for agile workflows. Each platform has its strengths, but managing tickets across them creates a fragmented experience. Teams waste time switching between platforms, lose visibility into overall project status, and struggle to get a unified view of their work.

🔀

The Challenge

Development teams use multiple ticket management platforms (Azure DevOps, GitHub, Jira) but lack a unified view. Constant context switching, fragmented visibility, and no centralized dashboard create inefficiencies and reduce productivity.

🚀 The Solution: Unified Ticket Aggregation

✅

One Dashboard, Multiple Platforms

SIMS Ticket Hub consolidates tickets from Azure DevOps, GitHub, and Jira into a single, unified dashboard. Real-time synchronization, advanced filtering, and secure token management—all in one powerful platform.

✨ Key Features

🔗 Multi-Platform Integration

☁️

Azure DevOps

Aggregate work items from your Azure DevOps projects with secure authentication.

🐙

GitHub

Consolidate issues from multiple repositories across your organization.

🔷

Jira

Unify tickets from your Jira instances with full query support.

📊 Unified Dashboard

📋 Centralized Table View: See all tickets in one place with powerful filtering and sorting capabilities.
⚡ Real-Time Updates: Get instant notifications when tickets are updated or new ones are created.
📁 Smart Grouping: Organize tickets by project, site, assignee, or status.
🔍 Advanced Search: Quickly find tickets using global or column-specific filters.

🔄 Real-Time Synchronization

📈 Progressive Data Loading: See results as soon as each integration completes, without waiting for all systems.
🔄 Live Updates: Watch your ticket list update in real-time as data streams in from different sources.
⚡ Efficient Processing: Optimized performance even with multiple integrations using Server-Sent Events (SSE) technology.

🎯 Powerful Filtering and Organization

🔍

Multi-Column Filtering

Filter by project, site, assignee, status, or any other field

🌐

Global Search

Search across all ticket fields simultaneously

↕️

Custom Sorting

Sort by any column in ascending or descending order

📁

Grouping

Group tickets by project, site, or other attributes

📄

Pagination

Navigate through large datasets efficiently

📤 Data Export

📊 CSV Export: Export filtered data to CSV format for Excel or other spreadsheet applications.
📈 Excel Export: Generate formatted Excel files (.xlsx) with all ticket details.
🎯 Filtered Exports: Export only the data visible in your current view.

🔐 Enterprise Security

🔒

Security First

Enterprise-grade security built into every aspect of Ticket Hub.

🔐

Encrypted Token Storage

Access tokens encrypted using AES-256 encryption with user-defined code phrase.

🛡️

Code Phrase Protection

Additional security layer requiring a code phrase for sensitive operations.

🔑

JWT Authentication

Secure authentication using JSON Web Tokens.

🌐

HTTPS Support

Full support for secure connections in production environments.

💾

Trusted Browser Support

Option to remember credentials for up to 90 days on trusted devices.

⚙️ Flexible Configuration

📁 Project Management: Organize tickets by projects with custom project codes and groups.
🌐 Site Configuration: Configure multiple sites per integration type with custom queries.
🔑 Access Token Management: Manage tokens with expiration dates and automatic validation.
🔄 Auto-Refresh: Set custom intervals for automatic ticket synchronization.
🎨 Theme Customization: Choose from multiple color schemes (Blue, Cyan, Pink, Green) and light/dark modes.

🎨 Modern User Interface

🎨

Material Design

Built with Material-UI for a modern, professional look

📱

Responsive Layout

Works seamlessly on desktop, tablet, and mobile devices

🌙

Dark Mode Support

Automatic theme switching based on system preferences

⌨️

Keyboard Shortcuts

Navigate efficiently with keyboard shortcuts

♿

Accessibility

Built with accessibility in mind, following WCAG guidelines

📱 Progressive Web App (PWA)

📲 Install as Native App: Install Ticket Hub as a native app on your device.
📴 Offline Support: Basic functionality available offline.
⚡ Fast Loading: Optimized performance and caching.

🌍 Internationalization

🌐 11 Languages Supported: English, Spanish, Portuguese, French, German, Italian, Turkish, Ukrainian, Chinese, Hindi, and Arabic.
↔️ RTL Support: Full support for right-to-left languages like Arabic.
✅ Consistent Translations: All UI elements are fully translated.

💼 Use Cases

👔

For Project Managers

• Monitor tickets across multiple projects and platforms
• Track progress and identify bottlenecks quickly
• Export data for reporting and analysis
• Customize views to match your workflow

👨‍💻

For Development Teams

• Consolidate tickets from GitHub, Azure DevOps, and Jira
• Filter and search tickets efficiently
• Get real-time updates on ticket changes
• Organize tickets by assignee, project, or status

🏢

For Organizations

• Standardize ticket management across platforms
• Reduce context switching between multiple tools
• Improve visibility into project status
• Enhance collaboration between teams

🛠️ Technology Stack

⚛️ Frontend: Next.js 14, React, TypeScript, Material-UI
🚀 Backend: NestJS, Node.js, TypeScript
🗄️ Database: MongoDB
🔐 Security: bcrypt, AES-256 encryption, JWT
📊 Monitoring: Prometheus, Grafana, Loki
🐳 Deployment: Docker, Docker Compose
🌐 Reverse Proxy: Nginx

🚀 Deployment Options

☁️

Cloud Platforms

Azure, DigitalOcean, AWS, Hetzner, and more

🏠

Self-Hosted

Docker Compose for easy deployment on any server

🏢

Enterprise

Supports deployment behind corporate firewalls and proxies

📚 Getting Started

Register - Create your Ticket Hub account
Add Projects - Create projects to organize your tickets
Configure Sites - Set up integrations with Azure DevOps, GitHub, or Jira
Add Access Tokens - Provide secure access tokens for each integration
Start Syncing - Refresh tickets and see them appear in your unified dashboard

📖 Comprehensive Documentation

📘 Integration Guides: Step-by-step instructions for setting up each integration
📗 User Guide: Complete user manual with screenshots and examples
🔒 Security Best Practices: Guidelines for secure token management
❓ FAQ: Answers to common questions

📊 Version Information

Current Version: 1.0.0.1
Developed by: SIMS tech

💰 Licensing

SIMS Ticket Hub is proprietary software owned by SIMS tech. For licensing inquiries and pricing information, please contact us at vhlu@sims-service.com.

🌟 Why Choose SIMS Ticket Hub?

✅

Unified View

See all tickets from multiple platforms in one dashboard

⚡

Real-Time Sync

Live updates using Server-Sent Events technology

🔐

Enterprise Security

AES-256 encryption and secure token management

🌐

Multi-Language

11 languages supported with RTL support

📱

PWA Support

Install as native app with offline support

🎨

Modern UI

Material Design with dark mode support

🎯

Ticket Hub

Unify your ticket management. One dashboard. Multiple platforms. Zero hassle.

SIMS Ticket Hub - Unified Ticket Aggregation Platform