Ticket Management: The Multi-Platform Challenge

Modern development teams work with multiple ticket management systems—Azure DevOps for enterprise projects, GitHub for open source, Jira for agile workflows. Each platform has its strengths, but managing tickets across them creates a fragmented experience. Teams waste time switching between platforms, lose visibility into overall project status, and struggle to get a unified view of their work.

🔀

The Challenge

Development teams use multiple ticket management platforms (Azure DevOps, GitHub, Jira) but lack a unified view. Constant context switching, fragmented visibility, and no centralized dashboard create inefficiencies and reduce productivity.

🚀 The Solution: Unified Ticket Aggregation

✅

One Dashboard, Multiple Platforms

SIMS Ticket Hub consolidates tickets from Azure DevOps, GitHub, and Jira into a single, unified dashboard. Real-time synchronization, advanced filtering, and secure token management—all in one powerful platform.

🆕 What's New in 1.0.0.3

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Latest: Teams, Timesheet, AI & Teams App

Organizations — Create or join a team; share sites, tokens, and projects. Invite members by email; admins manage connections so everyone sees the same unified view.
Timesheet — See tickets where you were assigned or commented, by date. Build from ADO, Jira, and GitHub. Export to CSV/Excel, copy to clipboard. Timezone-aware.
AI Assistant — RAG-powered helper over your tickets: ask questions, get answers from your project context. Optional per-organization or per-user.
Microsoft Teams — Add Ticket Hub as a tab in Teams. Work from the same place you chat and meet.
API keys — Organization-level API keys for integrations and automation without sharing user passwords.

✨ Key Features

🔗 Multi-Platform Integration

☁️

Azure DevOps

Aggregate work items from your Azure DevOps projects with secure authentication.

🐙

GitHub

Consolidate issues from multiple repositories across your organization.

🔷

Jira

Unify tickets from your Jira instances with full query support.

📊 Unified Dashboard

📋 Centralized Table View: See all tickets in one place with powerful filtering and sorting capabilities.
⚡ Real-Time Updates: Get instant notifications when tickets are updated or new ones are created.
📁 Smart Grouping: Organize tickets by project, site, assignee, or status.
🔍 Advanced Search: Quickly find tickets using global or column-specific filters.

👥 Organizations (Team Mode)

👥 Shared workspace: Create an organization and invite members. Sites, access tokens, and projects can be shared at the org level—everyone sees the same tickets.
✉️ Invites by email: Admins invite by email; members accept and get instant access to shared resources.
🔑 Org API keys: Use organization-level API keys for scripts and integrations without exposing user credentials.

📅 Timesheet

📆 By date: View tickets where you were assigned or commented, filtered by date range (timezone-aware).
📥 Export: Copy to clipboard (tab-separated), export to CSV or Excel. Clean data without extra line breaks or special characters.
🔄 Recalculate: Rebuild timesheet from ADO, Jira, and GitHub on demand or on a schedule.

🔄 Real-Time Synchronization

📈 Progressive Data Loading: See results as soon as each integration completes, without waiting for all systems.
🔄 Live Updates: Watch your ticket list update in real-time as data streams in from different sources.
⚡ Efficient Processing: Optimized performance even with multiple integrations using Server-Sent Events (SSE) technology.

🎯 Powerful Filtering and Organization

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Multi-Column Filtering

Filter by project, site, assignee, status, or any other field

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Global Search

Search across all ticket fields simultaneously

↕️

Custom Sorting

Sort by any column in ascending or descending order

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Grouping

Group tickets by project, site, or other attributes

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Pagination

Navigate through large datasets efficiently

📤 Data Export

📊 CSV Export: Export filtered data to CSV format for Excel or other spreadsheet applications.
📈 Excel Export: Generate formatted Excel files (.xlsx) with all ticket details.
🎯 Filtered Exports: Export only the data visible in your current view.

🔐 Enterprise Security

🔒

Security First

Enterprise-grade security built into every aspect of Ticket Hub.

🔐

Encrypted Token Storage

Access tokens encrypted using AES-256 encryption with user-defined code phrase.

🛡️

Code Phrase Protection

Additional security layer requiring a code phrase for sensitive operations.

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JWT Authentication

Secure authentication using JSON Web Tokens.

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HTTPS Support

Full support for secure connections in production environments.

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Trusted Browser Support

Option to remember credentials for up to 90 days on trusted devices.

⚙️ Flexible Configuration

📁 Project Management: Organize tickets by projects with custom project codes and groups.
🌐 Site Configuration: Configure multiple sites per integration type with custom queries.
🔑 Access Token Management: Manage tokens with expiration dates and automatic validation.
🔄 Auto-Refresh: Set custom intervals for automatic ticket synchronization.
🎨 Theme Customization: Choose from multiple color schemes (Blue, Cyan, Pink, Green) and light/dark modes.

🎨 Modern User Interface

🎨

Material Design

Built with Material-UI for a modern, professional look

📱

Responsive Layout

Works seamlessly on desktop, tablet, and mobile devices

🌙

Dark Mode Support

Automatic theme switching based on system preferences

⌨️

Keyboard Shortcuts

Navigate efficiently with keyboard shortcuts

♿

Accessibility

Built with accessibility in mind, following WCAG guidelines

📱 Progressive Web App (PWA)

📲 Install as Native App: Install Ticket Hub as a native app on your device.
📴 Offline Support: Basic functionality available offline.
⚡ Fast Loading: Optimized performance and caching.

🌍 Internationalization

🌐 11 Languages Supported: English, Spanish, Portuguese, French, German, Italian, Turkish, Ukrainian, Chinese, Hindi, and Arabic.
↔️ RTL Support: Full support for right-to-left languages like Arabic.
✅ Consistent Translations: All UI elements are fully translated.

💼 Use Cases

👔

For Project Managers

• Monitor tickets across multiple projects and platforms
• Track progress and identify bottlenecks quickly
• Export data for reporting and analysis
• Customize views to match your workflow

👨‍💻

For Development Teams

• Consolidate tickets from GitHub, Azure DevOps, and Jira
• Filter and search tickets efficiently
• Get real-time updates on ticket changes
• Organize tickets by assignee, project, or status

🏢

For Organizations

• Standardize ticket management across platforms
• Reduce context switching between multiple tools
• Improve visibility into project status
• Enhance collaboration between teams

🛠️ Technology Stack

⚛️ Frontend: Next.js 14, React, TypeScript, Material-UI
🚀 Backend: NestJS, Node.js, TypeScript
🗄️ Database: MongoDB
🔐 Security: bcrypt, AES-256 encryption, JWT
📊 Monitoring: Prometheus, Grafana, Loki
🐳 Deployment: Docker, Docker Compose
🌐 Reverse Proxy: Nginx

🚀 Deployment Options

☁️

Cloud Platforms

Azure, DigitalOcean, AWS, Hetzner, and more

🏠

Self-Hosted

Docker Compose for easy deployment on any server

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Enterprise

Supports deployment behind corporate firewalls and proxies

🏛️

Deploy on Your Own Infrastructure

For businesses that require full control over their data and compliance: SIMS Ticket Hub can be deployed on your internal resources—on-premise servers or private cloud. Keep all ticket data within your perimeter while enjoying the full power of unified aggregation, real-time sync, and enterprise security. Ideal for regulated industries and organizations with strict data residency requirements.

📚 Getting Started

Try Ticket Hub: https://ticket-hub.sims-service.com/

Want to explore the dashboard without registering? Use our demo account — login: admin@admin.com, password: admin.

Register - Create your Ticket Hub account
Add Projects - Create projects to organize your tickets
Configure Sites - Set up integrations with Azure DevOps, GitHub, or Jira
Add Access Tokens - Provide secure access tokens for each integration
Start Syncing - Refresh tickets and see them appear in your unified dashboard

📖 Comprehensive Documentation

📘 Integration Guides: Step-by-step instructions for setting up each integration
📗 User Guide: Complete user manual with screenshots and examples
🔒 Security Best Practices: Guidelines for secure token management
❓ FAQ: Answers to common questions

📊 Version Information

Current Version: 1.0.0.3
Last updated: February 2025
Developed by: SIMS tech

💰 Licensing

SIMS Ticket Hub is proprietary software owned by SIMS tech. Try it at ticket-hub.sims-service.com. For licensing inquiries and pricing information, please contact us at vhlu@sims-service.com.

🌟 Why Choose SIMS Ticket Hub?

✅

Unified View

See all tickets from multiple platforms in one dashboard

⚡

Real-Time Sync

Live updates using Server-Sent Events technology

🔐

Enterprise Security

AES-256 encryption and secure token management

🌐

Multi-Language

11 languages supported with RTL support

📱

PWA Support

Install as native app with offline support

🎨

Modern UI

Material Design with dark mode support

🎯

Ticket Hub

Unify your ticket management. One dashboard. Multiple platforms. Zero hassle.

❓ Frequently Asked Questions

How to view Azure DevOps, GitHub, and Jira tickets in one place?

SIMS Ticket Hub connects to your Azure DevOps organizations, GitHub repositories, and Jira instances using access tokens. Once configured, it aggregates all tickets into a unified table with sorting, filtering, and grouping. Real-time synchronization via Server-Sent Events ensures your data is always up to date without manual refresh.

How to generate a timesheet from Azure DevOps and Jira tickets?

The Timesheet feature shows tickets where you were assigned or commented, filtered by date range. It automatically builds data from Azure DevOps, Jira, and GitHub. You can export to CSV, Excel, or copy to clipboard (tab-separated for easy pasting into spreadsheets). All times are timezone-aware.

Can I use Ticket Hub as a Microsoft Teams app?

Yes. SIMS Ticket Hub can be added as a tab in Microsoft Teams. Your team can view and manage all aggregated tickets directly from the same place they chat and meet — without switching between applications.

How does the AI assistant work in Ticket Hub?

The AI Assistant uses Retrieval-Augmented Generation (RAG) over your ticket data. Ask questions in natural language and get answers based on your actual project context — ticket descriptions, comments, and history. It can be enabled per-organization or per-user.

Can I deploy Ticket Hub on my own server behind a firewall?

Yes. SIMS Ticket Hub supports self-hosted deployment via Docker Compose on any server — on-premise, private cloud, or public cloud (Azure, AWS, DigitalOcean, Hetzner). All data stays within your infrastructure perimeter, making it suitable for regulated industries with strict data residency requirements.

What is the best tool to aggregate tickets from multiple project management platforms?

SIMS Ticket Hub is a unified ticket aggregation platform that consolidates work items from Azure DevOps, GitHub Issues, and Jira into a single dashboard. Unlike platform-specific tools, it provides a cross-platform view with real-time sync, advanced filtering, team workspaces, timesheet generation, and export capabilities — all in one solution.

SIMS Ticket Hub - Unified Ticket Aggregation Platform