SIMS Ticket Hub — March 2026: New Integrations, Jira Org Sync, Personal PAT & Timesheet Notifications

We're pleased to announce a substantial update to SIMS Ticket Hub — new source platforms, organization-level Jira sync, personal tokens for the AI assistant, timesheet license notifications, and a refactored integrations layer for easier extension and maintenance.

New Integrations: Asana, Salesforce, Dynamics 365

Ticket Hub now aggregates tickets from three additional platforms:

| Platform | What you get | |----------|----------------| | Asana | Connect your Asana workspace; aggregate tasks and projects into the same unified table with ADO, Jira, and GitHub. | | Salesforce | Pull cases, tasks, or custom objects into Ticket Hub for a single view alongside your dev and project tickets. | | Dynamics 365 | Connect via Azure AD (Tenant ID, Client ID, Client Secret). Work items from D365 join the dashboard; credentials are stored encrypted and never returned in API responses. |

All three use the same patterns you already know: add a site, provide credentials or OAuth, and sync. Filtering, grouping, timesheet, and AI assistant work across all connected sources.

Personal PAT Tokens — AI Acts as You

Organization members can store personal access tokens for Azure DevOps, Jira, and GitHub in their settings. When the AI assistant needs to perform an action in a connected system (for example, add a comment or fetch details), it uses your token and acts on your behalf. No shared org token required for MCP-style actions; each user controls their own credentials. If a token is missing, the assistant shows a short hint and a link to settings instead of failing silently.

Timesheet License Notifications (Paid Tier)

For users with an active timesheet license:

• First login after license grant — A one-time splash explains that full timesheet access is available for the license period; after expiry, only "yesterday" remains. Dismissing is remembered so it doesn’t show again.
• Five days before expiry — An in-app notification in the tray reminds that the license is about to end. Optionally, super-admins can enable an email reminder (in addition to the in-app one) so users get a heads-up in their inbox. Language follows the user’s locale (e.g. EN/UK).

This helps paid users and admins avoid surprise loss of timesheet access.

Integrations Refactor — Cleaner Architecture

The integrations module has been refactored for clarity and extensibility:

• Provider registry — New sources (e.g. Asana, Salesforce, D365) are registered in a single place; org-fill and other jobs route by site type without hard-coded branches.
• No stub endpoints — All integration endpoints are implemented; no "coming soon" placeholders in production.
• Timesheet and MCP — Timesheet data and MCP actions (e.g. add comment) are delegated to the correct provider via a clear interface, so adding a new platform only requires implementing that interface.

This makes it easier to add more platforms in the future and keeps the codebase maintainable.

RAG, Admin & Quality

• RAG (AI assistant) — Embeddings continue to use full ticket description, comments with authors, and relationships; search remains scoped by organization and user access.
• Admin — Super-admins keep full access to assistant analytics, session review, data stats (including Qdrant), and user management; org-admins see only their organization.
• Tests & lint — Backend test suite (124+ tests) and lint are green; changes are verified as part of the release pipeline.

Summary Table

| Area | Before | Now | |------|--------|-----| | Source platforms | Azure DevOps, GitHub, Jira | + Asana, Salesforce, Dynamics 365 | | Jira sync | Per-site / per-project | Org-level full / incremental / backfill (same as ADO) | | AI assistant identity | Org or shared token | Personal PAT per user (ADO, Jira, GitHub) in settings | | Timesheet license | No reminder | Splash on first use; in-app + optional email 5 days before expiry | | Integrations code | Mixed branches | Provider registry, SOLID, no stubs |

Try It

• Live demo: https://ticket-hub.sims-service.com/ — login: admin@admin.com, password: admin
• Product page: SIMS Ticket Hub — full feature list, security, deployment options
• Video: YouTube walkthrough

For licensing, pricing, or a custom demo: vhlu@sims-service.com.

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SIMS Ticket Hub — Unify your ticket management. One dashboard. Multiple platforms. Zero hassle.